Warranty

A Chamberline curtain rod should last for years. If something goes wrong, we’ll fix it for you. On this page you’ll read what you’re entitled to, what is and isn’t covered by the warranty, and how to file a complaint with us.

Legal guarantee

All products purchased from Chamberline are covered by the statutory warranty. This means that a product must perform as you would reasonably expect and that it corresponds to the description on our website. In the European Union, you are entitled to a minimum of two years of warranty. In the Netherlands, the term is not limited to two years: you are entitled to a good product for the lifetime you can reasonably expect from that product.

Since September 27, 2026, all sellers in the European Union display the same notice regarding the legal guarantee. Below you will find the official notice from the European Commission.

What is covered by the warranty?

You can claim the warranty if a product has a defect upon delivery, or if a defect becomes apparent within the warranty period that was not caused by normal use. Examples include:

• a manufacturing defect in the rod, support, end button or rings;
• a finish or color that fades or discolors under normal indoor use;
• a part that does not fit or does not work as described;
• a product that differs from what you ordered.

What is not covered by the warranty?

• normal wear and tear from use;
• damage caused by a fall, impact or improper use;
• damage caused by assembly that deviates from the assembly instructions, for example too few supports or mounting material that does not fit the wall or ceiling;
• damage caused by moisture or cleaning agents in products that are not intended for that purpose;
• Small color differences between the display and the product. If you are unsure about a color, please request free color samples in advance.

This is how you report a warranty claim

1. Take action as soon as possible Contact us after you have discovered the defect.
2. Please include your order number or send us another proof of purchase, such as the invoice or a bank statement.
3. Describe the problem and send one or more clear photos with it.

We will respond as quickly as possible and let you know how we are resolving the issue. Do not send a product back before you have contacted us.

Our solution

If your complaint is justified, we will repair or replace the product free of charge. Often, replacing only the part with the defect is sufficient. If repair or replacement is not possible, you will receive a full or partial refund of the purchase price. The cost of returning a product with a defect is at our expense.

Returns

If you want to return a product because you don't like it, the 14-day return period applies. You can read more about it on the page. Returns.